Return of the monster Telephone attack

Follow up on the attack for the screaming Accountant

Earlier I shared with you the phone call I received from our Head Office Accountant and how politely I handled his telephonic Oscar winning performance.

A while later I received another phone call and the abuse carried on. You know the type I mean, threats a constant barrage of swearing that sailors would have been appalled to hear and raised voices and not being able to get a word in edge ways.

Well Friday was not a good day for me as it was. I was not feeling quite as healthily as I would have liked. So I listened and tried to jump into the conversation when he took a breath but it was not to be. He ranted and raved and told me I was stupid and inefficient and that I should have notified him and his staff of any changes I required on any of the charges at the time they happened. Well this is when I totally lost control.

I took a deep breath, felt my blood pressure rise and told him to SHUT THE %^& *# UP. There was stunned silence which I took advantage of and said if you bothered to read your mail, the change in the charges was mailed to you the very following day before you would have received the documents for costing purposes! I continued in a rather loud obnoxious voice and said not only do I have proof I sent it, I also have a read receipt from you!

The wonders of technology. He did not apologize, he just ranted some more, shouted at his staff and promised to telephone me back. Needless to say, I am still waiting for this call.

I sat there and was astounded at my lack of control and started to giggle to myself, thank goodness I do not share my office with anyone. I am not normally disrespectful or lose control like that but I did feel a lot better afterwards.

This reminds me of an incident that happened at my daughters work earlier this year. She had quite an irate customer on the line who could not understand that before certain tasks were carried out by her company payments needed to be made upfront.

This client insisted on speaking to the Manager who handles the imports in the business. The Manager barely had time to introduce himself when the client flew off the wall at him and would not let him explain.

In true South African style he sat and listened to the abuse pouring out the ear piece at him and when the language became unbearable he simply put the phone down in the phone cradle there by ending the conversation. This was not before his attempts to calm the client down by being diplomatic and doing the “I understand where you are coming from Mr. Client, I realize your frustrations Mr. Client, and however these specifications are not set out by my company and are legislation as set out by Customs”.

After trying to reason with the client he simply gave up and refused to listen to the profanities spewing out the client’s mouth.

The telephone rang with super human speed and Sarah knew this could only be the client once again. So she answered in her cheerful voice and when she realized it was this irate customer, asked them to hold for the Manager and put the call through to him.

The clients shouted “DID YOU PUT THE PHONE DOWN ON ME?” To which Sarah’s manager replied:
I don’t know – did it sound something like this? “Click! “ AND PUT THE PHONE DOWN ON THE CLIENT ONCE AGAIN.

Priceless. To say the office broke out in to uncontrollable fits of laughter is an understatement. How many times have we ourselves wanted to do that exact same thing!