
had quite a full house, Bern and myself, my three children, her niece Shez and her boyfriend who had just been kicked out of his home and our many animals. Now this was a house run on a promise of better things to come as it was quite a difficult time in our lives.However my family has this ability to face life with the gusto of a roman army. No challenge is too big or too overwhelming. We have shared many many tears but the laughter we have shared has made the tough times so much more bearable and given us the strength to fight another challenge.
The meals times around the huge kitchen table, eating the food prepared by all of us was a time to share, reflect and have our say. We spent these times reconnecting and even when we were struggling with finances or personal issues dinner time was more often than not filled with laughter and banter and teasing.
One evening Sarah and her cousin Shez cooked for the children as Bern and I were out for the evening. On the way to dropping them off at college the next day, Bern asked them what they had for dinner.
Matt was waiting for me to fetch him after college during this era in our lives; he climbed in the car in his usual forceful manner. Threw his bag onto the back seat, put his feel on the dashboard. Lit up his smoke and turned to greet me. Only to find that it was not his mother sitting next to him in the car, it was a complete stranger staring at him in horror and fear and shock. She had backed herself into the corner of the car, ready to jump out and shout for help. He had climbed into the wrong car!
When I arrived at college, he was waiting for me with this very big grin on his face. He could hardly contain himself. Before I even left the parking lot he was telling me about the incident and the description of the poor woman whose car he climbed into was classic. He said she had this horrified expression on her face, was ready to flee and had lost all colour in her face.
Last month I had to go and drop off some documents at a client. On our way home I stopped in at the client to give him his documents in a grey plastic flyer envelope. It was pouring down with rain and my client met me at my car. Greeted my daughter Caitlin and took the envelope and thanked me for bringing it to him.
So he thanked me for the envelope but and asked me if I would I mind coming back to fetch the envelope and was laughing. Imagine my surprise when he said “As much as I am quite fond of me in a business relationship type of way I must admit that I am quite taken aback at your declarations in the envelope!” And he would say no more. I agreed to return for the envelope, and was very confused as the envelope contained a copy of his rates and his waybills and flyers for his distribution needs.
It was only when I explained to Caitlin why we were going back that she looked at me in absolute horror. She frantically started searching the car, and went into a total state of panic.
I had given my client her love letter which was meant for her boyfriend Richard.
Caitlin was temping for me in the office and she had put together this wonderful collage for her Richard and in typical young love style had covered it in “I Love you” “You are my life”. The pictures she printed for him were of their weekend away at the coast. I laughed all the way back to the client, tears streaming down my face!
Caitlin was mortified as one of the pictures was of her in her bikini walking hand in hand with Richard! Talk about trying to bribe a client!!! A picture of my daughter in her bikini and declarations of love.
We arrived at the client and I was unable to contain my laughter as I apologized to my client and gave him the envelope that was meant for him. He grinned and looked at Caitlin and said Nice Picture! That was enough to send her into embarrassed giggles and urging me to please leave!
I work in the distribution industry and a few years back we were asked to assist with deliveries of credit cards. The work load was quite intense so I asked Sarah to assist me with making bookings with the clients.
The clients were quite outraged as they had already been waiting for their credit cards from the previous company for several weeks and were quite abusive on the telephone. There was one call that Sarah was handing and the client was getting quite abusive and was very arrogant. She tried to explain the situation but he would just not listen to reason.
He then went on to tell her he was extremely important and continued to berate her and swear at her and tell her she was incompetent and would not let her get a word in edge ways. On the top of his voice he shouted at her as if he was in a detention hall delivering this reprimand to his constituents, he asked her once again
To which she responded “No sir, do you know who I am?" and he said NO, so she said “good” and put the phone down. This card was returned to the bank with an added notation for their records:
Client was unable to assist our customer services department with his details as he did not know who he was as he kept on asking me IF I KNOW WHO HE WAS! Must be some loss of memory as this client kept on repeating: DO YOU KNOW WHO I AM? Please ask Client to fetch his credit card from the bank and assist him to find out who he is as he clearly needs help. – End of Notation.
I should have been a little annoyed at her unprofessional behaviour but I had witnessed the way in which she had tried to calm the client down and explain the situation and decided to just tell her to put those calls through to me.
I must admit I was a little envious of her attitude and how she handled this very rude obnoxious, confused and totally self conceited man! The courage and the innocence of the young!

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